Terms of Service

Effective Date: July 23, 2026
Last Updated: July 23, 2026

Welcome to Neuzenix. These Terms of Service ("Terms") form a legally binding agreement between you ("Client," "you," or "your") and Neuzenix LLC, a New Mexico limited liability company with its principal place of business at 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, USA ("Neuzenix," "we," "us," or "our").

By accessing our websites (including https://neuzenix.com, https://neuzenix.us, and any subdomains), booking a diagnostic call, requesting a proposal, executing a service agreement, or otherwise engaging our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our websites or purchase our services.

1. DEFINITIONS

For the purposes of these Terms:

"Services" means the AI automation systems, consulting, and related deliverables provided by Neuzenix, including but not limited to the AI Client Acquisition Engine, AI Employee Pro, Voice AI, Conversation AI, Review AI, Website in a Day, and AI Growth Website.

"Platform" means the proprietary AI infrastructure and integrated tools through which Neuzenix delivers its Services.

"Client Content" means any data, materials, business information, contact lists, media, or other content provided by the Client for use in the Services.

"Deliverables" means the configured AI systems, automations, workflows, documentation, reports, and other outputs produced by Neuzenix under a service agreement.

"Service Agreement" means the individual signed contract, proposal, or order form specifying the scope, pricing, and duration of a particular engagement.

2. ELIGIBILITY

You represent and warrant that you are at least 18 years of age, have the legal capacity to enter into a binding contract, and are authorized to act on behalf of the business you represent. Our Services are intended for commercial use by businesses, not for personal, family, or household use.

We reserve the right to refuse service to any prospective client at our sole discretion, including but not limited to businesses engaged in activities that conflict with our values or applicable law.

3. SCOPE OF SERVICES

3.1 Custom Implementation

Neuzenix provides custom AI system implementation tailored to each Client's business, industry, and workflow. Services are not off-the-shelf software subscriptions. Every engagement involves discovery, configuration, integration, training, and ongoing optimization work performed specifically for the Client.

3.2 Diagnostic-First Sales Model

We do not offer self-serve purchase. Every engagement begins with a free diagnostic call to assess fit, identify revenue gaps, and recommend appropriate Services. Following the diagnostic, Neuzenix will issue a written proposal specifying scope, pricing, timeline, and deliverables.

3.3 Service Agreement Governs

For each engagement, a separate written Service Agreement will be executed between Neuzenix and the Client. In the event of any conflict between these Terms and the Service Agreement, the Service Agreement takes precedence for that specific engagement.

3.4 Service Tiers and Pricing

Current published pricing is:

AI Client Acquisition Engine: From $497/month (Spark tier) to $2,985/month (Empire tier), plus tier-specific setup fees

AI Employee Pro: $1,000 setup + $797/month

Voice AI, Conversation AI, Review AI, Website in a Day: $500 setup + $297/month each

AI Growth Website: From $3,500 setup + $297/month

Pricing is subject to change with 30 days' written notice for future engagements. Prices for existing Clients remain fixed for the duration of their current billing term.

4. ENGAGEMENT PROCESS

4.1 Discovery Call

A qualified Client books a diagnostic call through https://neuzenix.us/booking or another Neuzenix-hosted channel. During this call, Neuzenix will assess the Client's needs and recommend suitable Services.

4.2 Proposal and Agreement

If both parties wish to proceed, Neuzenix will issue a proposal. Upon Client acceptance, both parties execute a Service Agreement. Neuzenix signs first, followed by the Client. The date of the Client's signature becomes the effective billing anchor date for all future recurring charges.

4.3 Setup Fees and First Month

Setup fees and the first month's retainer are due upon execution of the Service Agreement. Recurring monthly retainers are billed on the same day of each subsequent month.

4.4 Onboarding and Installation

Following payment, Neuzenix will initiate onboarding, which includes discovery of workflows, integration with Client systems, AI training on Client business information, and system deployment. Standard installation timelines are:

Voice AI: Typically live within 48 hours of onboarding completion

Full AI Client Acquisition Engine: Typically deployed within 14 days

Website in a Day: Delivered within 24 hours of content approval

AI Growth Website: Delivered within 14–30 days depending on scope

Timelines depend on Client responsiveness during onboarding. Delays caused by the Client (including delayed content, credentials, or approvals) do not modify billing dates.

5. CLIENT OBLIGATIONS

5.1 Accurate Information

The Client agrees to provide accurate, complete, and current information about their business, workflows, systems, and requirements. Neuzenix is not responsible for outcomes resulting from inaccurate or incomplete Client information.

5.2 Access and Credentials

The Client will provide timely access to necessary systems, accounts, phone numbers, calendars, and integrations required to deliver the Services. The Client warrants that all credentials and access provided are lawfully theirs to share.

5.3 Content Compliance

The Client warrants that all Client Content provided:

Is owned by the Client or lawfully licensed for use

Does not infringe on any third-party rights

Does not violate any applicable law

Does not contain unlawful, defamatory, harmful, or misleading material

5.4 Cooperation

The Client agrees to respond to reasonable requests during onboarding and ongoing support within five (5) business days. Prolonged non-responsiveness may delay delivery and may, at Neuzenix's discretion, be treated as constructive cancellation subject to Section 8.

5.5 Compliance with Laws

The Client is solely responsible for ensuring their use of the Services complies with all applicable laws, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, GDPR, UK-GDPR, CCPA, PIPEDA, the Australian Privacy Act, and applicable industry regulations (HIPAA for healthcare, FDCPA for collections, etc.). Neuzenix provides tools; the Client is responsible for the lawful use of those tools.

6. PAYMENT TERMS

6.1 Payment Method

All payments are processed via Stripe or another payment processor designated by Neuzenix. By providing payment credentials, the Client authorizes Neuzenix to charge the applicable fees on the billing anchor date each month.

6.2 Failed Payments

If a scheduled payment fails, Neuzenix will attempt to process the payment again within seven (7) days. Continued failure to pay may result in suspension or termination of Services under Section 8. The Client remains liable for all fees incurred through the effective date of termination.

6.3 Late Fees and Collection

Overdue balances of more than fifteen (15) days may incur a late fee of 1.5% per month or the maximum permitted by law, whichever is lower. Reasonable costs of collection, including attorney's fees, may be recovered.

6.4 Taxes

Prices are exclusive of applicable sales, use, VAT, GST, or similar taxes. The Client is responsible for all such taxes, except taxes based on Neuzenix's net income.

6.5 Currency

All prices are in United States Dollars (USD) unless otherwise specified in the Service Agreement.

7. NO REFUNDS

All fees paid to Neuzenix are non-refundable.

Because our Services involve custom implementation work performed specifically for each Client — including discovery, configuration, AI training on Client business data, integration development, and system deployment — Neuzenix begins incurring costs the moment a Service Agreement is executed. Setup fees, monthly retainers, and any other charges are billed for work performed and are not eligible for refund.

This no-refund policy applies regardless of:

Whether the Client uses the Services

Whether the Client is satisfied with the results

Changes in the Client's business circumstances

The Client's inability to provide required onboarding materials or access

The Client's remedy for dissatisfaction is to cancel Services in accordance with Section 8, thereby stopping future billing.

For clarity, this Section 7 does not limit statutory rights that cannot be waived under applicable consumer protection law in the Client's jurisdiction. Where such non-waivable rights apply, they will govern to the extent required by law.

8. CANCELLATION AND TERMINATION

8.1 Client Cancellation

The Client may cancel any recurring Service by providing thirty (30) days' written notice to [email protected]. Cancellation notice must include the Client's business name, the Service being cancelled, and the requested cancellation date.

During the 30-day notice period:

Services remain fully active

The next recurring monthly charge will be billed as scheduled if it falls within the notice window

No further charges will be processed after the effective cancellation date

Cancellations submitted with less than 30 days' notice will take effect after the next billing cycle.

8.2 Termination by Neuzenix

Neuzenix may terminate any engagement immediately for cause, including but not limited to:

Non-payment of fees

Material breach of these Terms or the Service Agreement

Client use of Services for unlawful purposes

Fraud, misrepresentation, or abusive conduct toward Neuzenix personnel

Client insolvency, bankruptcy, or dissolution

Neuzenix may also terminate any engagement for convenience with 30 days' written notice, in which case the Client will receive a prorated refund of any prepaid, unearned fees for the terminated period only (not for prior work performed).

8.3 Effect of Termination

Upon termination for any reason:

All rights granted to the Client to use the Deliverables cease

Neuzenix will remove the Client's active integrations, AI agents, and automations within a reasonable transition period

Client Content and data will be handled in accordance with our Privacy Policy

Any outstanding fees remain due and payable

Sections 7, 10, 11, 12, 13, and 15 survive termination

8.4 Data Export

Upon written request within thirty (30) days after termination, Neuzenix will provide the Client with a reasonable export of their contact records and conversation logs stored on the Platform. Requests received after the 30-day window may be honored at Neuzenix's discretion and subject to a data-export service fee.

9. INTELLECTUAL PROPERTY

9.1 Neuzenix IP

Neuzenix retains all right, title, and interest in and to the Platform, its underlying AI infrastructure, methodologies, workflows, prompts, templates, source code, and any proprietary tools or systems developed by Neuzenix, whether developed before or during the engagement. Nothing in these Terms transfers ownership of Neuzenix IP to the Client.

9.2 Client License to Neuzenix IP

Subject to timely payment of all fees, Neuzenix grants the Client a limited, non-exclusive, non-transferable, revocable license to use the Deliverables during the term of the Service Agreement solely for the Client's internal business purposes. This license terminates automatically upon expiration or termination of the Service Agreement.

9.3 Client Content

The Client retains all ownership of Client Content. By providing Client Content to Neuzenix, the Client grants Neuzenix a limited, non-exclusive license to use, process, store, transmit, and analyze that Content solely for the purpose of delivering the Services.

9.4 Aggregated and Anonymized Data

Neuzenix may collect, use, and retain aggregated, anonymized, or de-identified data derived from the Services for the purpose of improving its Platform, benchmarking performance, and developing new features. Such data will not identify the Client and may be used indefinitely.

9.5 Feedback

Any feedback, suggestions, or ideas the Client provides regarding the Services may be freely used by Neuzenix without obligation or compensation to the Client.

10. AI-SPECIFIC PROVISIONS

10.1 Nature of AI Outputs

The Client acknowledges that the Services involve artificial intelligence systems, including large language models, voice synthesis, natural language processing, and predictive automation. AI outputs are probabilistic, not deterministic, and may occasionally produce responses that are inaccurate, incomplete, or unexpected.

Neuzenix does not warrant that AI outputs will be error-free, and the Client agrees to implement reasonable review processes appropriate to their business.

10.2 Human Oversight

Neuzenix strongly recommends that Clients maintain appropriate human oversight of AI-driven interactions, especially in regulated industries (healthcare, legal, financial services). The Client is solely responsible for reviewing AI-generated communications sent on their behalf.

10.3 Third-Party AI Providers

The Services incorporate third-party AI models and services, including but not limited to OpenAI, Anthropic, Google AI, and voice providers such as Twilio. The Client acknowledges that these third-party providers may have their own terms and limitations, and Neuzenix is not responsible for third-party service disruptions or changes.

10.4 Prohibited AI Uses

The Client must not use Neuzenix AI Services to:

Impersonate any individual without lawful authorization

Generate content designed to deceive, defraud, or manipulate consumers

Make automated decisions with legal or significant effects on individuals without appropriate safeguards under GDPR Article 22 or equivalent regulations

Circumvent any AI safety features, content policies, or usage restrictions

Process categories of personal data prohibited by applicable law

Engage in unsolicited communications violating TCPA, CAN-SPAM, or similar laws

11. WARRANTIES AND DISCLAIMERS

11.1 Limited Neuzenix Warranty

Neuzenix warrants that Services will be performed in a professional and workmanlike manner, consistent with industry standards for AI implementation and consulting services.

11.2 DISCLAIMER OF ALL OTHER WARRANTIES

EXCEPT AS EXPRESSLY PROVIDED IN SECTION 11.1, THE SERVICES, PLATFORM, AND DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Neuzenix does not warrant any specific business outcome, revenue increase, cost savings, ROI, conversion rate, or other financial result. Any performance projections, ROI calculators, or example figures shown on our websites or in proposals are illustrative estimates only, not guarantees.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply only to the maximum extent permitted by law.

12. LIMITATION OF LIABILITY

12.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEUZENIX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, OR THE PLATFORM — EVEN IF NEUZENIX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Aggregate Liability Cap

NEUZENIX'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS AND ANY SERVICE AGREEMENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO NEUZENIX IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12.3 Jurisdictional Carve-Outs

Nothing in this Section 12 limits liability that cannot be lawfully limited under applicable law, including liability for gross negligence, willful misconduct, fraud, personal injury caused by negligence, or non-waivable statutory consumer rights.

13. INDEMNIFICATION

13.1 Client Indemnification of Neuzenix

The Client agrees to indemnify, defend, and hold harmless Neuzenix, its officers, directors, employees, contractors, and affiliates from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to:

Client Content

The Client's use of the Services in violation of these Terms or applicable law

The Client's breach of any representation, warranty, or obligation under these Terms

Any third-party claim resulting from the Client's business operations

Any AI-generated communication sent to the Client's contacts, customers, or leads

13.2 Process

Neuzenix will provide the Client with prompt written notice of any claim subject to indemnification and reasonably cooperate in the defense at the Client's expense. The Client may not settle any claim in a manner that admits fault on behalf of Neuzenix or imposes obligations on Neuzenix without Neuzenix's prior written consent.

14. CONFIDENTIALITY

Each party may receive or have access to information of the other party that is marked or reasonably identifiable as confidential ("Confidential Information"). Each party agrees to:

Use Confidential Information solely to perform obligations under these Terms

Protect Confidential Information with at least the same degree of care used for its own confidential information (and in no event less than reasonable care)

Not disclose Confidential Information to any third party without prior written consent, except to employees, contractors, or advisors bound by comparable confidentiality obligations

Confidentiality obligations survive termination for three (3) years. Confidential Information does not include information that is or becomes publicly known through no fault of the receiving party, was independently developed without use of Confidential Information, or is required to be disclosed by law (in which case the receiving party will provide prompt notice, where legally permitted).

15. GOVERNING LAW AND DISPUTE RESOLUTION

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15.2 Jurisdiction

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved through good-faith negotiation will be brought exclusively in the state or federal courts located in Bernalillo County, New Mexico. Both parties consent to the personal jurisdiction of those courts and waive any objection to venue.

15.3 Informal Resolution

Before initiating any formal legal proceeding, the parties agree to attempt to resolve the dispute through good-faith written communication for a period of at least thirty (30) days.

15.4 Class Action Waiver

Each party agrees that any dispute will be resolved on an individual basis and waives any right to participate in a class action, class arbitration, or representative action.

15.5 Time Limitation

Any cause of action arising out of or related to these Terms or the Services must be commenced within one (1) year after the cause of action accrues, or such longer minimum period required by non-waivable law. Otherwise, the cause of action is permanently barred.

16. INTERNATIONAL CLIENTS

Neuzenix serves clients located in the United States, United Kingdom, Canada, Australia, and the European Union. By engaging our Services from outside the United States, you acknowledge:

Your Client Content and personal data may be transferred to and processed in the United States and other jurisdictions where Neuzenix or its subprocessors operate

Data transfers involving EU/UK/EEA data subjects are governed by Standard Contractual Clauses (SCCs) or an equivalent lawful transfer mechanism, as described in our Privacy Policy

You are responsible for compliance with your local laws when using the Services

English is the controlling language of these Terms in the event of any translated version

17. FORCE MAJEURE

Neither party shall be liable for any delay or failure to perform (except payment obligations) resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government orders, pandemics, internet or telecommunications outages, third-party service failures (including Stripe, Twilio, OpenAI, or similar providers), cyberattacks, or labor disputes.

18. ASSIGNMENT

The Client may not assign or transfer these Terms or any Service Agreement, in whole or in part, without Neuzenix's prior written consent. Any purported assignment in violation of this section is void.

Neuzenix may assign these Terms and any Service Agreement, in whole or in part, in connection with a merger, acquisition, sale of assets, reorganization, or by operation of law.

19. RELATIONSHIP OF THE PARTIES

Neuzenix and the Client are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or fiduciary relationship. Neither party has authority to bind the other or to incur any obligation on the other's behalf.

20. NOTICES

All formal notices must be in writing and sent to:

To Neuzenix:
Neuzenix LLC
1209 Mountain Road PL NE, STE R
Albuquerque, NM 87110, USA
Email: [email protected]

To the Client:
At the email and postal address most recently provided by the Client to Neuzenix.

Notices are deemed given (a) when delivered personally, (b) three business days after mailing by certified mail with return receipt requested, or (c) the next business day when sent by email with confirmation of delivery.

21. CHANGES TO THESE TERMS

Neuzenix may update these Terms from time to time. Material changes will be posted on our websites with a revised "Last Updated" date and communicated to active Clients by email at least thirty (30) days before taking effect.

Continued use of the Services after the effective date of any updated Terms constitutes acceptance of the updated Terms. If the Client does not agree to any material change, the Client's sole remedy is to cancel Services in accordance with Section 8.

22. GENERAL PROVISIONS

22.1 Entire Agreement

These Terms, together with any Service Agreement executed between the parties, our Privacy Policy, and any policies incorporated by reference, constitute the entire agreement between the parties concerning the subject matter and supersede all prior or contemporaneous agreements, communications, and understandings.

22.2 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the parties' original intent.

22.3 No Waiver

The failure of Neuzenix to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

22.4 Headings

Section headings are for convenience only and do not affect interpretation.

22.5 Counterparts and Electronic Signatures

Any Service Agreement may be executed in counterparts and by electronic signature, each of which will be deemed an original and together will constitute one instrument.

23. CONTACT

If you have any questions about these Terms of Service, please contact us:

Neuzenix LLC
1209 Mountain Road PL NE, STE R
Albuquerque, NM 87110, USA
Email: [email protected]
Phone: (515) 368-9900
Website: https://neuzenix.com

By booking a call, signing a Service Agreement, or otherwise engaging Neuzenix, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.